We offer an optional free sample for orders of 20 items or more. To preview the quality of our products, simply place an order for your sample just like you would for a regular order. Once you are satisfied and proceed with the main order, we will fully refund the cost of the sample. This ensures you can verify the quality and details of our work with confidence before placing a large order.

Yes, we provide free mockups so you can see how your custom engraving will look on the product before we proceed with the final engraving. Please let us know if the note that you want a mockup in case your order size is small, since we usually proceed with small orders automatically to speed up its processing time.

If you notice an error with the customization details of your order, please contact us immediately. We will make every effort to update your customization details. However, please be aware that once products are engraved according to our normal processing schedule, no changes can be made. Prompt communication is crucial to accommodate any corrections.

Yes, our team is equipped to help you with the design process. We can assist in fine-tuning your existing design or help create a new one from your ideas for free or for a small fee depending on your request complexity and your order size.

Our turnaround time is among the fastest in the industry. Most orders are completed within a few business days, depending on the size and complexity of the order.

No, we offer the flexibility of no minimum order quantity. Whether you need one item or a hundred, we are here to fulfill your custom engraving needs.

Our synthetic leather is among the best in the industry, offering an appearance that rivals genuine leather while maintaining comparable quality and durability. Additionally, it is much more cost-effective and environmentally friendly than genuine leather.

Laser engraving on our leather is permanent and will last for the life of the product. It does not wear off or fade under normal use conditions.

Yes, you are welcome to bring your own items for laser engraving. If you're local, simply bring your items to our store for a cost and processing time estimate. For those not in Edmonton, please contact us first to discuss your items. If suitable for engraving, you can ship them to our store address. Please note, customers are responsible for shipping costs both ways. We may also require at least one test item or material sample to optimize the engraving settings, ensuring the best results for your order